• Free Shipping On All Orders
  • Money Back Guarantee
  • Lab Tested and Certified
  • Free Shipping On All Orders
  • Money Back Guarantee
  • Lab Tested and Certified

FAQ's

 

Where is your company located?

We are located in Houston, Texas.

Where will the shipment be coming from?

UVC Deals will ship your order from our Texas warehouse.

As soon as we ship your products, we send a shipping notification email.

Who will charge my credit card?

UVC Away will charge your credit card.

Do you ship to APO/FPO addresses, or to a PO Box?

We only ship to physical addresses. 

Where does Free Shipping apply?

Orders that qualify for free shipping are shipped within the Standard Delivery 3-5 business day method.  Most orders are shipped UPS, USPS or FedEx.   Usually, UPS and FedEx will ring your doorbell then leave the package in a sheltered area. USPS will deliver the package in your mailbox if it fits, or put it by your door.  Free shipping includes Hawaii and Alaska.

What is the warranty on UVC Products?

All products are 100% warranted for a one year replacement warranty.   

Additionally, Room and Commercial Sterilizers are warranted for 2 years.  

The warranty covers defects in materials and workmanship.  It does not cover issues caused by damage due to impact, abuse or misuse. Specific product warranty information can be found on the product information page.

If any warranted issue arises, contact sales@uvcdeals.com for support.

How does the UV sanitizer work?

Sanitizer uses dual UV lights to emit UVC rays which break apart and destroy germ DNA, leaving your area clean and sterile.

How long does it take to clean?

Hand sanitizer wands sterilize surfaces in seconds.  

Sterilization Bag, has a 5 minute sterilization cycle

Wireless Phone Sterilizer have cleaning modes: express (3 minutes) and standard (10 minutes)We recommend the standard mode for maximum sterilization.

Room and Commercial Sterilizers have cleaning modes every 15 min. up to 60 minutes. We recommend the full mode for maximum sterilization.

What UVC frequency is used to kill bacteria and virus?

Clinically proven to eliminate 99.9% of all viruses, bacteria, fungi, mold, yeast, algae, amoebas, and other germs and allergens within seconds of 253.7 nm UVC exposure. 

What are some of the safety features of UVC products?

UVC Safety feature in Wands: A gravity sensor temporarily deactivates the wand when facing up as a safety precaution.

UVC Safety feature in Room Sterilizer: A 360° motion sensor deactivates the lamp when it detects movement within 12 feet.  Resumes when motion is not present to complete cycle.

UVC Safety feature in Commercial Sterilizer: A 360° motion sensor deactivates the lamp when it detects movement within 16 feet.  Resumes when motion is not present to complete cycle.

What products come with remotes?

Quite a few of the products come with dual features that allow for programming and set with touch panel or remote control. Room Sterilizer, Commercial Sterilizer, Mobile Sterilization Unit, Wall Mounted UVC Sterilizer and UVC Sterilization Troffer.

What is the range of coverage with each UVC product?

Details are provided under UVC product details. As distance from a subject is increased, exposure time should be prolonged. To maximize effectiveness, ensure the subject of disinfection is clear of debris

Which products operate using USB?

Wireless Phone Sanitizer, Sterilization Bag and Rapid UVC Hand Wand come with USB cord.  Rapid UVC comes with Rechargeable internal battery.

Which products require Batteries to operate?

Mini UVC and All Purpose UVC Wand’s require batteries to operate.  Not included.

Where can UVC Hand Wands be used and how long does it take to disinfect?

Small Objects: Hold wand 1-2 inches above item for 5-10 seconds on both sides.

(This includes breathing masks, door knobs, handles, phones, money, utensils, keys, sponges, eye glasses, remotes, computer mice, wallets, toothbrushes, pacifiers, light switches, etc.)

Medium Sized Objects: Hold wand 1-2 inches above item for 5-10 seconds on all sides. 

(This includes books, keyboards, shoes, tools, steering wheels, tablets, toys, pet bowls, mail, dining menus, elevator buttons, cutting boards, purses, coffee machines, store racks etc.)

Surfaces: Hold wand 2-3 inches above surface for 10-20 seconds and slowly cover entire area. 

(This includes table tops, counters, sinks, faucets, toilets, refrigerators, pillows, bedding, break rooms, towels, clothing, shelves, ATMs, desks, bathtubs, shopping carts, exercise mats, etc.)

What is the life span of UVC Bulbs?

Each product is rated for hours ranging from 8,000 – 15,000 hours.  

Replacement UVC bulb are available for all UVC Hand Wands, Room and Commercial sterilizer’s.

What if I need to cancel my order?

Orders are shipped next business day after order. Please email sales@uvcdeals.com sales team and they will assist you with this matter. 

What should I do if I made a payment twice by mistake?

Please email sales@uvcdeals.com sales team and they will assist you with this matter. 

What happens if there is a mistake with my order?

Please email sales@uvcdeals.com sales team and they will assist you with this matter. 

What are some safety items to remember:

  • Take care to avoid direct or prolonged exposure of UVC to skin and eyes
  • Keep out of reach of children and pets, this is not a toy
  • Do not hold an object while sanitizing it
  • Should not be used on house plants
  • If the lamp breaks use a wet paper towel to clean up, and do not inhale